1. Scope & Applicability

This Refund & Cancellation Policy applies to all purchases made on forenly.ai (the "Marketplace"), regardless of which payment processor you select at checkout. Forenly AI Platform offers checkout through the following Merchants of Record ("MoR"):

• Whop, Inc. — community, digital products, and subscription offerings
• Paddle.com Market Limited — SaaS subscriptions, digital products, EU-VAT-handled transactions
• Dodo Payments — global SaaS, AI products, and digital downloads
• Lemon Squeezy LLC — SaaS subscriptions and digital products (US-issued invoices)

Each processor acts as the Merchant of Record for transactions completed through it and is responsible for handling tax, invoicing, payment processing, and refund execution under the terms of this policy.

2. Product Categories

Refund rules vary by product type. The product page on the Marketplace clearly indicates the category.

• A. SaaS Subscriptions — recurring access to the Forenly AI Platform software platform (monthly or annual).
• B. Digital Downloads — one-time delivery of templates, blueprints, playbooks, workflow files, or other downloadable digital content.
• C. Implementation Programs — productized deployment services delivered alongside platform access (Starter, Professional, Enterprise tiers).
• D. Community / Membership — access to private community, vault, or insider content.

3. Refund Eligibility

3.1 SaaS Subscriptions

• Full refund within 14 days of the initial subscription start date, provided the customer has not used the platform in a material way (defined as: created more than 5 AI artifacts, processed more than 100 API requests, or invited additional team members).
• After 14 days, subscriptions may be cancelled at any time from the account dashboard. Cancellation stops the next renewal; the current billing period remains active until its end. No pro-rata refund of the current period.
• Annual subscriptions: pro-rata refund of unused months within the first 30 days only.

3.2 Digital Downloads

• Full refund within 7 days of purchase if the digital asset has not been downloaded or accessed.
• Once the digital asset has been downloaded, no refund is available, as the content has been delivered in its entirety.
• This is consistent with the EU Consumer Rights Directive 2011/83/EU exemption for digital content where the consumer has expressly consented to immediate delivery (see Section 4 below).

3.3 Implementation Programs

• Full refund within 7 days if no kickoff session has been held and no deliverables have been shared.
• Pro-rata refund (50% of paid amount) if 1–2 working sessions have been completed.
• No refund after 50% of the contracted program has been delivered or after any custom deliverable (configuration, integration code, written playbook) has been shared.

3.4 Community / Membership

• Full refund within 7 days of joining if the customer has not posted, downloaded gated content, or attended a live event.
• After 7 days, membership may be cancelled at any time; access continues until the end of the paid period.

4. EU Consumer Rights (Right of Withdrawal)

For customers residing in the European Union, the EU Consumer Rights Directive 2011/83/EU grants a 14-day right of withdrawal for distance contracts.

Important — Digital Content Waiver: By initiating a digital download or accessing online content (including SaaS platform access) before the 14-day withdrawal period expires, the customer expressly consents to immediate performance and acknowledges that the right of withdrawal is forfeited for that specific item, in accordance with Article 16(m) of the Directive. This waiver is presented and acknowledged at the checkout step provided by Paddle, Lemon Squeezy, and Dodo Payments.

For all other product categories, EU customers may exercise the 14-day right of withdrawal by emailing [email protected] with the order ID, processor name, and reason.

5. How to Request a Refund

1. Email [email protected] with subject line "Refund Request — [Processor Name] — [Order ID]".
2. Include: order ID, processor (Whop / Paddle / Dodo / Lemon), purchase date, product name, and reason for the request.
3. Acknowledgement within 2 business days; decision within 5 business days.
4. Approved refunds are issued to the original payment method by the relevant Merchant of Record. Processing typically takes 5–10 business days depending on your bank or card issuer.

6. Refund Currency & Fees

Refunds are issued in the original transaction currency. The full purchase amount is refunded; processor fees and currency-conversion costs absorbed by Forenly AI Platform are not deducted from the customer's refund.

7. Chargebacks & Disputes

We strongly encourage customers to contact us before initiating a chargeback. Most issues can be resolved within 2 business days. Filing a chargeback without first contacting us may result in:

• Immediate suspension of platform access for the disputed account
• Forfeiture of any unused community / membership credit
• Removal of access to previously purchased digital content

We cooperate fully with Whop, Paddle, Dodo, and Lemon Squeezy dispute-resolution processes and will provide all relevant documentation (delivery confirmation, session attendance, download logs).

8. Non-Refundable Items

• Digital downloads that have been accessed or downloaded
• Custom integration work after delivery
• Implementation program tiers after 50% of program completion
• Community memberships after participation (post / download / event attendance)
• Gift cards and promotional credits

9. Service-Level Failures

If Forenly AI Platform fails to deliver a paid service within the timeframe stated on the product page (e.g., scheduled implementation sessions not held, platform unavailability exceeding 72 consecutive hours during a billing period), the customer is entitled to a full refund of the affected portion, regardless of the time elapsed since purchase. Contact [email protected].

10. Changes to This Policy

We may update this policy from time to time. The version in force at the time of your purchase governs that transaction. Material changes will be announced on the Marketplace at least 14 days before taking effect.

11. Contact

All refund and cancellation inquiries: [email protected]
Forenly AI Platform, Eskişehir, Turkey